Practice Update – COVID-19
Thank you for your continued support of South Yarra Orthodontics.
Due to the current COVID-19 pandemic there have been significant changes and restrictions regarding how we are able to manage our patients during this time. The government has advised that we may only treat patients which meet a select criteria. This means that ALL regular orthodontic appointments must be rescheduled to a later date.
We understand this is a trying time for all and our team are working hard to ensure your treatment is not delayed unnecessarily during our temporary closure. Should you have any queries during this period of restricted practice, you will be able to
speak to one of our staff members via one of the below options:
Phone (03) 9131 1999.
• Our team is able to be reached Monday to Thursday 10am to 3pm.
• If you call outside of these hours please leave a detailed message with your contact details and reason for your call.
• Our staff will respond within 24 hours (weekdays)
• Emails will be checked periodically.
• Our staff will respond within 24 hours (weekdays)
• If you require a consultation with Dr. Theresia Sudjalim we will schedule you a virtual consultation using ZOOM. If this is required, please email us and our staff can schedule a consultation time.
The team at South Yarra Orthodontics hope that you and your loved ones remain safe and well. We will see you soon!
FAQ Guide For Patients During the COVID-19 Closure
Ddue to unprecedented and rapidly changing circumstances, our team has put together this FAQ to help clarify some queries regarding you or your loved one’s orthodontic care. We are here to support you and will continue to find new ways to provide you with personalised orthodontic treatment.
Our practice is currently closed and we do not know when regular visits can resume. We are frequently assessing advice from the government and health regulators and we will reopen as soon as is permitted. We will provide regular updates on our Website, Facebook page and Instagram as the situation evolves. Our team will still be available to assist patients during the closure period. We ask that you email our team at firstname.lastname@example.org for the fastest response.
Due to the nature of the COVID-19 pandemic and the sweeping recommendations of numerous health and government officials, we must close our doors to all elective procedures for the safety of our community. Elective procedures are defined as any procedure that does not involve treating a medical emergency to preserve life.
Please make sure you maintain good oral hygiene by brushing three times a day and regular flossing. Also remember, do not eat forbidden foods to avoid any breakages. If wearing any elastics continue to do so as directed. Your braces will continue to straighten your teeth all day and night. Proper elastic wear will continue to correct your bite. We will be able to advance your treatment once we reopen.
Please make sure to keep wearing your active aligners as instructed to continue progressing your treatment. Please make sure to use your chewies, bite and hold to seat the aligners in areas where you may see visible space between your tooth and the aligner. For best use, bite into your chewy for 10 seconds and work it around your teeth lightly biting and holding for a 10 minute session.
If you no longer have aligners to continue your next week, it is perfectly fine to reduce your last aligner wear to retain a phase of 10 to 12 hours per day to ensure that your teeth stay in position and make your aligner last longer. Keep your aligners clean and avoid all drinks other than water while wearing them. When our office reopens we will make a new digital scan for new aligners.
As always remember to wash your hands before placing and removing your aligners or elastics.
We are excited for all our patients to take this big step, and look forward to seeing you again as soon as possible to get things going. We are hopeful that this delay will be short. Luckily a delay for a few weeks or months will have no impact on your treatment. When the situation has stabilised and we are permitted to reopen we are going to be ready for you!
Although orthodontic procedures are very safe for patients and all our staff, with hospital level sterilisation and strict infection-control protocols, cleaning teeth and the removal of orthodontic bonding materials produce aerosols that can possibly contain biological material, including viruses. Therefore, these types of dental procedures cannot be carried out at this time. Always brush and floss thoroughly to maintain your dental health as we await the passing of this situation. We will resume removal of braces and appliances when we are advised that it is safe to do so.
These appointments are very important, but by their nature become elective at a time like this. We will maintain all appointment records within our computer system and will contact you to reschedule all deferred review appointments when the community situation returns to normal.
It is important to continue wearing your aligners and your rubber bands to maintain progression of your treatment, and to maintain your treatment result if currently wearing retainers. Follow recommendations by washing your hands thoroughly with soap and water before and after removing or placing aligners, retainers, or elastics. Clean your appliances 2-3 times daily by rinsing under cold or warm water, and you may gently brush your appliance with a toothbrush and toothpaste. A weekly soak in a 3 minute denture cleaner can also safely keep your appliances clean and fresh.
It is always important to wear your retainers after your treatment is complete. In the event that replacement retainers are required, please advise us by email and someone will contact you to provide the appropriate advice.
Unless in the case of an extreme emergency (trauma, infection, extreme discomfort or pain), we cannot see our patients for regular appointments at this time. We cannot see anyone infected with coronavirus or persons with infected family members under any circumstances.